Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 12pm AEST may be processed the following business day.

Shipping Methods

We ship via Australia Post. You will receive a tracking number by email once your order has been dispatched.

Delivery Times (estimated)

  • Major metro areas (Brisbane, Sydney, Melbourne, Adelaide, Perth): 2–5 business days

  • Regional areas: 3–8 business days

  • Remote areas: 5–12 business days

These are estimated delivery times only. Delays can occasionally occur due to high demand, weather, or Australia Post disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order.

We currently offer:

  • Flat rate / calculated shipping for all Australian orders

  • Free shipping on orders over $100

Packaging

Your order will be carefully packed in sturdy cardboard boxes designed to protect your supplements during transit. We use protective padding to help prevent damage.

Order Tracking

Once your order ships, you will receive an email with your Australia Post tracking number. You can track your parcel at any time via the Australia Post website or app.

International Shipping

We currently only ship within Australia. International shipping is not available at this time.

Delays & Issues

While we do everything we can to ensure your order arrives on time, we are not responsible for delays caused by Australia Post, extreme weather, natural disasters, or other events outside our control.

If your order has not arrived within the estimated timeframe, please contact us with your order number and we will investigate with Australia Post.

Damaged or Lost Parcels

If your parcel arrives damaged, please take photos of the packaging and products and contact us within 48 hours of delivery. We will arrange a replacement or refund where appropriate.

If a parcel is marked as delivered but you have not received it, please check with neighbours and your local post office first, then contact us so we can lodge a claim with Australia Post.

Contact Us

If you have any questions about shipping, please email us at [your email address] or contact us through the form on our website. We’re happy to help.